| Title |
Kokybiška ir tinkama sveikatos priežiūra: pacientų nuomonė ir vertinimas |
| Translation of Title |
Right healthcare and quality: patients’ opinion and evaluation. |
| Authors |
Janušonis, Vinsas |
| DOI |
10.15181/tbb.v75i3.1422 |
| Full Text |
|
| Is Part of |
Tiltai : socialiniai mokslai.. Klaipėda : Klaipėdos universiteto leidykla. 2016, Nr. 3 (75), p. 49-59.. ISSN 1392-3137. eISSN 2351-6569 |
| Keywords [eng] |
patients’ satisfaction and evaluation of healthcare ; right healthcare ; healthcare quality |
| Abstract [eng] |
Background. Patient centered healthcare – the main component of healthcare quality. The patients opinion and evaluation of healthcare is coming obligatory attribute of health care organizations. The patients’ assessment empowers to plan the strategy, and changes of organization, to exchange behavior and activity of staff and organization. The aim of the study – to estimate the adequacy and quality of health care, patients’ satisfaction and fruition of expectations. Material and methods. From January 2004 to December 2006 and from January 2013 to December 2015 a survey was performed in Klaipėda University Hospital. The study included 179 222 patients who were undergoing treatment in the hospital. Information was collected via questionnaires (response rate was 77 %). Results and discussion. The majority inquired patients were fully (78%) or partly (15.8%) satisfy of health care services (not satisfied 0.2%). According to the findings of study, 41.9% of patients thought results of health care are better they were expecting and 41.9% of patients thought results are as fallows they will expected. Only 0.6% of patients thought their expectations not to come true. The total majority of patients will choose the same hospital in the future and will recommend it for the friends and acquaintances (only 0.4% and 0.4% accordingly will not doing that). Conclusion. Nearly all inquired patients stated health care was right and qualified. The majority of patients assess the results of healthcare as exceed or fallows their expectations and they are satisfied with such healthcare. The total majority of patients will choose the same hospital in the future and will recommend it for the friends and acquaintances. There were no essential differences in availability and equality of health care service between inqueried patients according to gender, age, social group and employment. |
| Published |
Klaipėda : Klaipėdos universiteto leidykla |
| Type |
Journal article |
| Language |
Lithuanian |
| Publication date |
2016 |
| CC license |
|
