| Title |
Švietimo paslaugų kokybės valdymo vertinimas. Tėvų požiūris |
| Translation of Title |
Education quality management evaluation: parents’ attitude. |
| Authors |
Martišauskienė, Dalia ; Trakšelys, Kęstutis |
| DOI |
10.15181/tbb.v77i2.1606 |
| Full Text |
|
| Is Part of |
Tiltai : socialiniai mokslai.. Klaipėda : Klaipėdos universiteto leidykla. 2017, Nr. 2 (77), p. 103-118.. ISSN 1392-3137. eISSN 2351-6569 |
| Keywords [eng] |
quality of education services ; quality management ; consumers ; parents |
| Abstract [eng] |
The authors of this article examine the evaluation of education service quality from parents’ perspective, since parents as well as their children are the consumers of these service. Often there is a trend in Lithuania that education services are provided to children; even though, the service provision contract is signed between the education institution and parents. On the other hand, a part of services of specialists of education assistance are dedicated to parents. Moreover, parent education, cooperation and communication process is between the education institution and parents. The education institution is not able to solve most of the problems without the assistance of parents. Therefore, the authors present the point of view of 400 parents towards the quality of the provided education services. |
| Published |
Klaipėda : Klaipėdos universiteto leidykla |
| Type |
Journal article |
| Language |
Lithuanian |
| Publication date |
2017 |
| CC license |
|
