| Abstract [eng] |
Master thesis subject is relevant today - the improvement of the organizational culture of Klaipeda customer service department by ensuring the quality of services. In order to analyze this subject, the goal was to identify the problems of organizational culture improvement and their solutions, to present a model of organizational culture improvement. The master work consists of three main parts. In the first part of master work analyzes the concept of organizational culture, its importance for the results of the organization and the role of the manager in the process of improving the organizational culture. The second part deals with the research methodology, organizational process and characteristics of the research subjects. The third part presents the results of qualitative and quantitative research, created the model of improving the organizational culture of Klaipeda customer service department. The results of research are relevant and applicable to the activities of the organization. |
