Title Beyond the front-line: the coping strategies and discretion of Lithuanian street-level bureaucracy during COVID-19 /
Authors Civinskas, Remigijus ; Dvorak, Jaroslav ; Šumskas, Gintaras
DOI 10.14267/issn.2062-087X
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Is Part of Corvinus journal of sociology and social policy.. Budapest : Corvinus University of Budapest. 2021, vol. 12, no. 1, p. 3-28.. ISSN 2061-5558. eISSN 2062-087X
Keywords [eng] COVID-19 ; street-level bureaucracy ; crisis response ; social workers ; Lithuania
Abstract [eng] This article presents the results of a project funded by the Research Council of Lithuania: ‘Public policy solutions and their improvement to overcome the COVID-19 crisis in Lithuanian municipalities: solution tools and service delivery.’ The research methodology is based on street-level bureaucracy theory and ongoing qualitative research in the form of interviews with social workers and doctors. Interviews were conducted in the Lithuanian municipalities which became the first COVID-19 hotspots in March-April 2020. The aim is to identify the response and coping strategies of street-level bureaucracy. The findings of current research suggest that the workload of street-level bureaucrats increased, the situation changed very rapidly, and there was a constant need to adopt rules and even recommendations issued by the ministry. Fear of COVID-19 infection, a lack of accurate information, uncertainty, and the possibility of allowing staff with children to leave the workplace led to staff shortages. This in turn motivated the administration and the remaining employees to look for suitable coping strategies.
Published Budapest : Corvinus University of Budapest
Type Journal article
Language English
Publication date 2021