| Title |
Application of New Technologies in Customer Service by Freight Forwarders (The United Arab Emirates case) / |
| Translation of Title |
Naujų technologijų taikymas ekspeditorių klientų aptarnavime (Jungtiniai Arabų Emyratai). |
| Authors |
Froland, Irena |
| Full Text |
|
| Pages |
120 |
| Keywords [eng] |
freight market ; freight forwarders ; smart logistics ; industry 4.0. ; freight e-services |
| Abstract [eng] |
The master thesis conceptual framework of the freight market and application of new technologies in customer service by freight forwarders is analysed and assessed. The first part of the thesis conceptual framework of freight market: forwarders, technologies, and customer service are analysed according to the attitude of scientists and industry professionals. The United Arab Emirates freight market is presented, together with digital readiness. UAE freight market analysis and tech readiness are discussed. Interconnection between Industry 4.0 and Logistics 4.0 In the second part, research and methodology are presented. Strategy and research project plan introduced and discussed. A methodological basis and conceptual approach are presented. The third part is the analytical part of the thesis, where empirical data analysis is presented. It follows by an Interpretation of the results and conclusions. After conclusions, limitations of the research are identified. Summary and recommendation for future research is the last part of the thesis. |
| Dissertation Institution |
Mykolo Romerio universitetas. |
| Type |
Master thesis |
| Language |
English |
| Publication date |
2022 |
