| Abstract [eng] |
Master's thesis examination and assessment by the university students in the quality of service and study improvement directions. The research allowed to evaluate korealiacinį link between student satisfaction studies related to the study process and study programs, resources, level of studies and the value of the service features of the evaluation. The thesis consists of two parts: the first part gives an overview of literary sources related to the thesis (which is quality management, education quality management principles of ISO standards for quality management), the second part presents the study methodological rationale and research results (analyzed and presented MRU EFVF students' approach to their studies and research programs, the quality of review, evaluation of data, conclusions and recommendations of the study to improve quality. An empirical study and analyzed the survey method). At the end of the conclusions and recommendations for education quality improvement. |
