| Abstract [eng] |
Master thesis analyses problems related to changes necessary in the governing system of the country. Citizen-centric services are analysed from two points of view: through the concept of ‘connected government‘ and through the model of seamless services. The importance of the topic is based on the increasing impact of information technologies on the establishment of public welfare. New paradigms of administration, requiring quality and higher efficiency, are forming in the world and citizen-centric and new attitude towards cooperation between the society and government bodies are gaining stronger position. Overview of foreign practices allows to draw a conclusion that the concept of ‘connected government‘ and seamless services, ensuring citizen-centrics is starting to spread. The headway of the government of Lithuania towards ‘connected government‘ can be observed but it is slow, without visible and significant results. The overall aim of the thesis is to analyse the models of ‘connected government‘ and seamless services, the tendencies of their development and possibilities of application. A survey of present situation in Lithuania based on chosen criteria and to define the possibilities of implementation of the new model and possible problematic fields. The survey has shown that the main obstacles, that have negative influence on the formation of ‘connected government‘ and seamless services are related to human contribution. The thesis provides main propositions how to change the present situation, and the implementation of them could be the first step of Lithuania towards citizen-centrics through the implementation of ‘connected government‘ and seamless services. |
