| Abstract [eng] |
We all need healthcare, and healthcare need technology integration to become efficient, resilient and sustainable. We expect healthcare systems to deliver efficient and safe care which improves our quality of life. During the last three decades, usage of new technologies has become a norm in healthcare industry, it is undergoing significant transformation with technologies such as robotics, AI, IoT, cloud computing, and machine learning. With the recent COVID-19 pandemic, the global urgency to integrate emerging technologies into healthcare is compelling to enhance its efficiency. Major tech companies are entering the sector, emphasizing return on investment. However, technological transformation in health care systems is facing challenge of ‘deployment blockage’ resulting into unsuccessful and ineffective integration. Effective implementation of a technology in complex healthcare systems demands advanced adaptability and coordination with physicians and nurses, the human capital of healthcare industry, playing vital roles. Healthcare is already weighing down because of shortage of Physicians, growing population, rise of health issues globally, increasing costs, burnout and impacts of pandemic COVID-19. With all these prevailing issues there is an urge of a proactive and preventive paradigm shift through the use of technologies. Human capital resource emergence (HCRE) in general is at the early stages of investigation particularly in management literature and in healthcare perspective the phenomenon is uncharted. This thesis is an inductive and interpretive study to investigate and understand the process of implementation of emerging technology (robotics surgery) into healthcare systems, effectively and efficiently. Previous research in the domain of minimally invasive robot assisted surgeries has focused on the learning curve of the surgeons or the capabilities of the robotic arm. We have examined the importance of human capital resource emergence and capability building in surgical department for the co-specialization of clinicians with robotics for successful adoption of this technology. Data has been collected from 36 surgeons from 13 countries through semi-structured interviews. We have developed a framework of technology deployment in healthcare which can be used for future implementations. We have also contributed to the human capital resource emergence literature by discovering the connection among the concepts of Human capital, human capital resources, and human capital resource emergence. This research has also found that for human capital resource emergence to happen, special human capital is required. We have concluded that human capital resource emergence (HCRE), is a multi-theory concept and it the crucial and missing piece of the technology deployment blockage puzzle and literature is scarce. This social sciences thesis is directed towards the minimally invasive robotic surgery learning ‘process’ of the surgeons and surgical team rather than the learning ‘curve’ of the surgeon. |
