| Abstract [eng] |
Theme relevance: since women joined the workforce dominated by men, there have been many discrimination related conflicts and misunderstandings. Due to the gender barriers, there are problems in the workplace that resulted from societal stereotypes, assumed gender roles, and different communicative styles. The motivation for this master’s paper arises from the differences of the genders that lead to issues in the workplace. Purpose: to disclose the reasons for the miscommunication caused by gender issues in oral business communication. Methods: 1. Non-experimental and descriptive methods are used to describe how different business environments affect communication. 2. Analytical method is applied to analyse the varieties of communication in workplace. 3. Comparative method is applied to compare the similarities and differences between the sexes. 4. Abductive method is used to synthesize the reasons for the miscommunication between the opposite sexes in the workplace. 5. Interpretive method is applied to interpret the ways to avoid miscommunication in the workplace. Results and conclusions: 1. The description of how different business environments affect communication provide the idea about the influence of the various factors inside and outside the business to the formation of the worldview, comprehension of the genders, and attitudes towards other people of the both sexes. 2. The analysis of the varieties of communication in the workplace demonstrates the miscommunication between men and women and the deepening gender issues due to the miscommunication. 3. The comparison of the similarities and differences between the sexes reveals that women often acquire the masculine communication style features while seeking career. 4. The synthesis of the reasons for the miscommunication between the opposite sexes in the workplace showed that the different communication styles of men and women have a great impact on the occuring issues between the genders. 5. The interpretation of the ways to avoid miscommunication in the workplace revealed that clear communication of the intentions, expectations, and reasons for the actions of the individual aid greatly in preventing conflicts in the workplace. |
