| Abstract [eng] |
Master’s final paper analyzes and researches the topic: Quality of primary health care services in Klaipėda city. Research goal – after compiling the theoretical model of health care service quality assessment and research methodology, to evaluate the quality of primary health care services provided in Klaipėda city from the aspect of recipients and service providers. After analyzing the scientific literature, the quality of health care services is defined as the comprehensive satisfaction of the patient’s health needs, taking into account his / her expectations and priorities. Research hypothesis – service providers value the quality of the primary health care services better than the recipients. After evaluating the Klaipėda city primary health care service quality assessment data, it was identified that the quality of the provided Klaipėda primary health services is considered as good, however, more detailed data assessment has also showed the existing shortcomings, for which, the Klaipėda primary health care service quality improvement recommendations have been made. |
