| Abstract [eng] |
The provision of social assistance to families in crisis situation has undergone major changes in recent years. Since 2018, a new child rights protection system came into force and a new method of providing assistance to children and families - the Case Management - has been introduced, with case managers in charge of its implementation. The problem is that case managers, due to the relatively new nature of their position, are currently experiencing a situation of change as the content of their professional activities is still being developed. The object of the study is the experiences of case managers while providing social assistance to families in crisis situation. The aim of the study is to analyse the experience of case managers while providing social assistance to families in crisis situation. Objectives: 1. To analyse the process of case manager's activities while providing social assistance to families in crisis situation; 2. To analyse and justify the methodological aspects of the definition of the case manager's activity in the provision of social assistance to families in crisis situation; 3. To analyse the experience of case managers while providing assistance to families in crisis situation. Methods: analysis and synthesis of scientific and legal literature, semi-structured openended interviews, content analysis, comparative analysis. Main results. Most case managers experience stress due to the existing responsibilities in coordinating the case management process, i.e. making decisions in extraordinary situations, in the absence of decision algorithms and detailed explanations on how to properly coordinate case management meetings, fill in the documents, assess the need for assistance, and provide social services. The complexity of cooperation with professionals from other institutions makes the case management process itself extremely difficult. Case managers face problems in communicating and cooperating with the education assistance system, the medical assistance system, the law and order system, the child protection system, NGOs and the Ministry of Social Security and Labour. |
