| Abstract [eng] |
With the modernization of public administration in the world, the traditional bureaucratic management model has been abandoned and results-oriented management has been introduced, which essence is efficiency and effectiveness, the level of satisfaction of public needs and the quality of services provided in the public sector. The implementation of results-oriented management has determined and formed one of the trends of results-oriented management – performance management, which takes place in several stages: planning, monitoring and evaluating performance and it covers performance, its evaluation, available and obtained data, setting evaluation criteria and information use. Performance information use is one of the main ways to ensure performance management in local self-government, and local self-governments in the Klaipėda region are no exception. Taking into account the benefits of performance information use and the lack of scientific literature on the analyzed topic, the following theoretical and empirical research will be carried out, which problem can be formulated with the question: How do local self-governments of Klaipėda region use performance information? The object of the work: Performance information use in local self-government administration. The aim of the work: to theoretically and empirically investigate the opportunities of performance information use in local self-government; In the theoretical part of the work, the first chapter reveals the theoretical aspects of results-oriented management in local self-government, delves into the concept of results-oriented management, peculiarities and its stages, such as planning, monitoring and evaluation, during which performance information is obtained in local self-government. The second chapter discusses the concept of performance information, identifies the factors that determine performance information use, the goals, opportunities and arising problems of performance information use. The empirical part of the work analyzes how local self-governments of the Klaipėda region use performance information. The research was carried out in two methods: by analyzing the data of the annual implementation reports of the strategic plans of local self-governments of the Klaipėda region and by conducting online interviews with local self-governments specialists of Klaipėda region. During the analysis of documents, statistical data on the implementation of measures was analyzed; during the research, it became clear that it is difficult to access performance information in public space in local self-governments of Klaipėda region, local self-governments distinguish different amounts of measures; it can be seen that cities have greater opportunities and finances than regional municipalities, local self-governments try and implement the planned measures, and the measures are not implemented quite rarely and the main reasons for non-implementation of the measures are revealed. After the analysis of the data of the interviews, the factors determining the collection and use of performance information in local self-governments of Klaipėda region were singled out, planning, monitoring, evaluation processes were examined, the main factors complicating planning, monitoring and evaluation frequencies were revealed, the importance of performance information, impact on the decision-making process, factors determining successful performance information, ways of involving the interested parties in the performance information use are revealed. In summarizing the research, performance information, its obtaining, use in local self-governments of Klaipėda region is smooth and useful, however, it was noticed that employees lack understanding of planning, monitoring and evaluation processes and they narrowly understand the goals and opportunities of performance information use. |
